Privacy Policy and Cookies

(1) Treated data and treatment patterns

At each visit of our portal, our server stores data: IP address of the requesting computer, the date and time of access to our website (and sub-pages), the name and the URL of the recovered file. , the internet service provider, possibly the operating system of the requesting computer and the name of your service provider and data respectively comparable thereto.
Access to the website includes, as usual, the use of cookies to improve and optimize the user experience.

Cookies are small data files, which are stored temporarily in your browser to store and retrieve information about the behavior. The storage of cookies is limited in time. 

The files allow the saving of user-specific settings, e.g. the selected language, the currency, or the size of the letters.

Cookies do not provide any connection between IP addresses and personal data. Neither of the cookies allows us to send notices to your e-mail address or otherwise contact you via any contact information provided. None of the cookies reads data from your hard drive.

You can prevent the processing of data by preventing the installation of cookies in the configuration of your browser. Most browsers can report cookies and prevent their use. The settings are normally found under "Options" or "Settings" in the browser menu. However, this may affect the functioning of the website.

We also take appropriate technical and organizational security measures to protect your data from accidental or intentional manipulation, partial or total loss, destruction or against unauthorized access by third parties. Our security measures are constantly improved according to technological developments. These data are not linked to external databases or personal data.
For registrations or orders, personal data may be stored with your consent. Among other things, name, address, e-mail address, date of birth. The data provided by the customer such as name, address or e-mail address are only used for the processing of the order or passed on to third parties (for example, the names of the names or dates of births to the organizers of language tests or the personalization of tickets). In certain cases, Douce France may require a copy of a passport or credit card; Inter alia where there is a suspicion of fraud.
Apart from processing for administrative purposes related to the contractual relationship, we may possibly use this data for the following purposes:

  • Manage your subscription to the newsletter (subscriptions and unsubscriptions),
  • Execution and tracking of your product orders made on the Site,
  • Realization of anonymous statistics on the frequentation of the Site,
  • Allow access to certain features of the Site
  • You provide information about products and / or services and commercial prospecting messages,
  • Conducting surveys and surveys

(2) Transmission of data to third parties

A transfer of your personal data to third parties for purposes other than those listed below does not take place.
We only share your personal information with third parties if:
- You have expressed your consenetement according to Article 6, paragraph 1, page 1, lit. a GDPR,
- the disclosure pursuant to Article 6, paragraph 1, sentence 1, reads f is necessary for the affirmation, exercise or defense of your rights, and there is no reason to believe that you have a primary interest in not disclosing your data,,
- where the disclosure provided for in Article 6, paragraph 1, sentence 1, reads c GDPR is a legal obligation, as well as
- as permitted by law and in accordance with Article 6 paragraph 1 sentence 1 lit. b GDPR this is required for the settlement of the contractual relationship with you.

Domain Name of Cookie Description Opt-out
third party optimizelyBuckets Optimizely: for A / B Testing to save the page variant Opt-out via Optimizely
third party optimizelyEndUserId Optimizely: user-ID for A/B-Testing Opt-out via Optimizely
third party _ga Google Analytics: track user activity beyond browser sessions Opt-out via Google Analytics
third party _gali Google Analytics: to define the element with which the user interacted on the previous page to land on the current page Opt-out via Google Analytics
third party _utma Google Analytics: to record information on the number of visits, used from the first to the last session Opt-out via Google Analytics
third party _utmb Google Analytics: to set time when the user accesses the site Opt-out via Google Analytics
third party _utmc Google Analytics: in order to set the time. the moment when the user accesses the site Opt-out via Google Analytics
third party _utmz Google Analytics: followed by the place where the user arrived on the site Opt-out via Google Analytics

Our site also uses "plug-ins" or social modules such as "like" buttons, "sharing" of third-party companies such as social networks Facebook, Pinterest, Twitter, Google + .... located for example on product pages. With these buttons, you can enjoy and share information on our portal with your friends on social networks. The consultation of a page containing such plug-ins or social modules induces the establishment of a connection with the servers of the social networks (Facebook, Twitter ...) which are then informed that you have accessed the corresponding page and even if you do not have a Facebook or Twitter user account, and even if you are not connected to your Facebook or Twitter account. If you do not want social networks to post your actions from plug-ins to your social media accounts, you must sign out of your social networks before visiting our site.

Google Ads Conversions

The site uses the Google Ads offer to draw attention to our attractive offers using advertising material (called "Google Ads") on external websites. This allows Destination France to determine the success of the advertising measures in relation to the data of the advertising campaigns. We want to show you ads that interest you, make our site more interesting and make a fair calculation of advertising costs.

These advertising media are delivered by Google via "advertising servers". For this purpose, the advertising server uses cookies, which can be used to measure certain metrics for success, such as displaying ads or clicks made by users. If you access our website through a Google ad, Google Ads saves a cookie on your PC. These cookies generally lose their validity after 30 days and should not be used to identify you personally. Typically, the unique cookie ID, the number of ad impressions per placement (frequency), the last impression (relevant for post-view conversions), and the opt-out information (indicating that the user does not is not) are generally used as parse values ​​for this cookie. more would like to be addressed) stored.

These cookies allow Google to recognize your Internet browser. If a user visits certain pages of an ad client's website and the cookie stored on their computer has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page. Each customer of Ads is assigned a different cookie. Cookies can not be tracked through the websites of Ads customers. We do not collect or process any personal data as part of the above advertising measures. We only receive statistical ratings provided by Google. Based on these assessments, we can identify which advertising measures are particularly effective. We do not receive any additional data from the use of advertising material. In particular, we can not identify users based on this information.

Because of the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence over the scope and future use of the data collected when Google uses this tool, and we inform you in accordance with our knowledge: By integrating Ads Conversion, Google receives the information that you have the corresponding part of our website. or click on an ad from us. If you are registered for a service provided by Google, Google may link the visit to your account. Even if you are not registered with Google or not connected, the provider may find and store your IP address.

You can prevent participation in this tracking process by: a) modifying your browser software accordingly, in particular, removing third-party cookies will prevent you from receiving third-party ads; b) disabling cookies for conversion tracking by setting your browser to block cookies from the domain "",, which will be deleted if you delete your cookies; c) Disabling vendor-based ads that are part of the "About Ads" self-regulatory campaign via, which will be deleted when you delete your cookies; d) by permanently disabling in your Firefox, Internet Explorer or Google Chrome browsers under the link We note that in this case, you may not be able to use all the features of this offer in its entirety.

The legal basis for the processing of your data is Article 6, paragraph 1, sentence 1, lit. f DS-GMO. For more information about privacy at Google, see: and You can also visit the Network Advertising Initiative (NAI) website at Google has submitted to the EU-US Privacy Shield, Framework.


In addition to the conversion of ads, we use the Google Remarketing app. It is a process by which we would like to talk to you again. Through this app you can see our ads after visiting our website while still using the internet. This is done through cookies stored in your browser, which differentiate your use behavior during your visit.

Here's how Google determines your previous visit to our website. A combination of the data collected during remarketing with your personal data, which may be stored by Google, does not occur according to the statements of Google. According to Google, pseudonymization is particularly used in remarketing.

Google Analytics

This site uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Usage includes the "Universal Analytics" operating mode. This allows you to assign data, sessions, and interactions across multiple devices to a nickname user ID, thereby analyzing a user's activity across multiple devices. Google Analytics uses "cookies", text files that are stored on your computer and allow you to analyze your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the United States and stored there. However, if IP anonymization is enabled on this website, Google will first truncate your IP address within EU Member States or other parties to the Agreement on the European Economic Area. In exceptional cases, the complete IP address is sent to a Google server in the United States and abbreviated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to report on website activity and to provide the operator with other services related to the use of the website. Web and Internet use.

The IP address provided by Google Analytics as part of Google Analytics will not be merged with other data provided by Google. The data we have sent and linked to cookies, user IDs (for example, user IDs) or promotional IDs will be automatically deleted after 14 months. Deletion of data whose retention period has been reached is automatically performed once a month.

You can prevent cookie storage by setting the corresponding settings for your browser software. However, we point out that in this case, you may not be able to use all the features of this website. You may also prevent Google's collection of cookie-generated data related to your use of the website (including your IP address), as well as the processing of such data by Google using the available browser plug-in. under the following link. in the download and installation:

You can prevent collection by Google Analytics by clicking on the following link. An opt-out cookie is created to prevent future collection of your data when you visit our pages: Disable Google Analytics

To prevent detection by Universal Analytics on multiple devices, you must unsubscribe on all systems you use.

This site uses Google Analytics with the extension "_anonymizeIp ()". As a result, IP addresses are processed shortened, so a person relationship can be excluded. Insofar as a personal reference is attributed to the data collected about you, these will be immediately excluded and the personal data will be immediately deleted.

We use Google Analytics to regularly analyze and improve the use of our website. Thanks to the statistics, we can improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal information is transferred to the United States, Google has submitted to the EU-US Privacy Shield, Framework. The legal basis for the use of Google Analytics is Article 6, paragraph 1, sentence 1, reads. f DS-GMO.

Third Party Information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of Use: , Privacy Policy Overview: and Privacy Policy:

Google Signals

Also based on our legitimate interests (interest in analyzing, optimizing and economically operating our online offering as defined in Section 6 (1) DSGVO), we use the Google Signals web analytics service. . Google provides website operators with signals based on cross-device users as well as different user groups based on the different combinations of devices used. Google uses what is called an "inter-device tracking". Thus, visits to the same visitor with different devices can be attributed to this visitor, provided that he logged in to the sessions via a Google service and simultaneously activated the option "personalized advertising" in the settings of his account Google. Google Signals is only used with IP pseudonymization enabled. This means that the IP address of users within the EU Member States or other Contracting States of the EEA Agreement will be shortened. This reduction eliminates the personal reference of your IP address. Thus, no conclusion can be drawn on the identity of a single user.

Google Signals may be canceled at any time by disabling the "personalized advertising" of their Google Account by clicking on the following link:

Additional information about how Google uses your personal information on its ad network is available at Advertising and Privacy.

Zendesk live chat system (formerly Zopim) uses the technology of Zendesk Inc., 1019 Market St., San Francisco, USA ( to pseudonymize data for web analytics purposes and to operate live chat. Live support requests collected and saved. Pseudonymized data usage profiles can be created under a pseudonym. Cookies can be used for this purpose. Cookies are small text files stored locally in the browser cache of the site visitor. Cookies allow, among other things, the recognition of the Internet browser. Insofar as the information thus collected is personally identifiable, the processing will be carried out in accordance with Article 6 (1) of the Law. f DSGVO based on our legitimate interest in efficient customer service and statistical analysis of user behavior for optimization purposes.

The data collected by Zendesk Technologies will not be used to personally identify the visitor of this website without the consent of the person concerned, and will not be combined with personal data about the holder of the pseudonym. To prevent the storage of cookies Zendesk, you can configure your Internet browser so that, in the future, no other cookie can be stored on your computer or cookies already stored are deleted. However, disabling all cookies may mean that certain features of our website can no longer be performed. The collection and storage of data for the purpose of creating a pseudonymized user profile may be deactivated at any time with effect for the future by informing us of your objection by e-mail to the e-mail address indicated in the footprint. </ P ">
Zendesk Inc., based in the United States, is US Privacy Shield certified, which ensures the highest level of data protection in the EU.

Google Maps

This site uses the Google Maps product of Google Inc. By using this site, you consent to the collection, processing and use of automated data collected by Google Inc., its agents and third parties. The Google Maps Terms of Service can be found under "Google Maps Terms of Service".

(3) Right of rectification, cancellation and blocking

You have the right:
- in accordance with article 15 of the GDPR to require information about your personal data processed by us. You may, for example, request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed or the expected storage time, the existence of a right to correct, delete or limit or oppose the processing, the existence of the right to complain, the source of their data, if not communicated to us, and the existence of automated decision making including profiling and, where appropriate, significant information on their details;
- in accordance with article 16 of the GDPR, to immediately require the correction of incorrect or incomplete personal data that we have stored;
-in accordance with Article 17 of the GDPR to request the deletion of personal data registered by us as long as the processing of such data is not necessary for the affirmation, exercise or defense of rights, the exercise the right to think and to inform, the fulfillment of a legal obligation or that the suppression is contrary to the common interest,
- in accordance with Article 18 of the GDPR to request the limitation of the processing of your data as long as the validity of this personal data is contested, the treatment is illegal, you oppose their removal and we no longer need you need it for the affirmation, exercise or defense of your rights or that you have filed an objection to their treatment in accordance with Article 21 of the GDPR;
- in accordance with article 20 GDPR, to receive your personal data provided in a structured, standard and machine-readable format or to request the transfer to another responsible person;
- in accordance with Article 7 paragraph 3 GDPR, to revoke your consent once given at any time. Therefore, we are not allowed to continue processing data on the basis of this consent for the future and
- lodge a complaint with a supervisory authority in accordance with Article 77 of the GDPR. As a rule, you can contact the supervisory authority of your place of residence or usual work or our registered office.

(4) Right to opposition

Insofar as the processing of personal data is based on a legitimate interest in accordance with Article 6 (1) sentence 1 lit. f GDPR, you have the right to file an objection against the processing of your personal data in accordance with Article 21 GDPR, provided that there are reasons for this arising from your particular situation or the objection is directed against the direct mail. In the latter case, you have a general right of opposition, which we implement without specifying a particular situation.